Customer Service Call Centers

Lately it seems that whenever you call a company, you get put into an automated system. That has been the case for quite a while actually, but now there is a new twist. In stead of pressing numbers, now a lot of these call centers are using biometric software so they ask you to say certain words or options out loud instead of pushing buttons. I don’t know if this is really more convenient or not. Sometimes they misunderstand you and that can be really frustrating and make the whole customer service call more annoying than it already is. They still need to work on the software I think.